Picture this. A big (as in serving six million plus customers) service provider determines that in order more expeditiously to complete a certain type of work a pilot project is to be formed. Two guys are hired to work this project. By its very nature, what's required in order for the project to succeed is cross-departmental communication (others doing the same type of work in the 'old' or non-pilot project style need to be informed that certain parts of their work will no longer be done by t...